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Shipping & Returns Policy 

At MTONI, we take pride in delivering our luxury fragrances with care and precision. This Shipping & Returns Policy outlines how orders are shipped, delivered, and handled in the event of returns or exchanges.

1. Shipping Policy
1.1 Shipping Destinations

MTONI offers shipping services within the Sultanate of Oman and to selected international destinations. Available shipping options may vary based on location.

1.2 Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

1.3 Delivery Timeframes

  • Domestic (Oman): Estimated delivery within 2–5 business days.

  • International: Estimated delivery within 5–14 business days, depending on destination and customs procedures.

Delivery timelines are estimates and may vary due to external factors beyond the Company’s control.

1.4 Shipping Fees

  • Shipping fees are calculated at checkout based on destination, package weight, and selected delivery method.

  • Any applicable customs duties, taxes, or import fees for international orders are the sole responsibility of the customer.

1.5 Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details, where applicable.

2. Returns & Exchanges Policy

Due to the nature of fragrance products and hygiene considerations, MTONI applies strict return conditions as outlined below.

2.1 Eligibility for Returns

Returns or exchanges are accepted only under the following circumstances:

  • The product received is damaged during shipping.

  • The product received is incorrect or significantly different from the description on the Website.

2.2 Return Timeframe

  • Customers must notify MTONI of any eligible return request within 48 hours of receiving the order.

  • Requests submitted after this period may not be accepted.


2.3 Return Conditions

To be eligible for a return:

  • The product must be unused, unopened, and in its original packaging.

  • Proof of purchase and clear photos showing the issue must be provided.

MTONI reserves the right to reject returns that do not meet these conditions.

2.4 Return Process

  1. Contact our customer support team via email or the “Contact Us” page within the specified timeframe.

  2. Provide your order number, description of the issue, and supporting photos.

  3. Upon approval, you will receive instructions on how to return the product.

2.5 Refunds

  • Approved refunds will be processed using the original payment method.

  • Refund processing time may take 7–14 business days, depending on the payment provider.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

2.6 Exchanges

Where applicable, exchanges may be offered subject to product availability. If the requested item is unavailable, a refund may be issued instead.

3. Non-Returnable Items

The following items are non-returnable:

  • Opened or used fragrance products.

  • Products damaged due to misuse or mishandling by the customer.

  • Sale or promotional items (unless defective).

4. Limitation of Liability

MTONI is not responsible for:

  • Delays caused by customs clearance, courier issues, or force majeure events.

  • Loss or damage occurring after confirmed delivery to the provided address.

5. Policy Updates

MTONI reserves the right to modify this Shipping & Returns Policy at any time. Updates will be published on this page, and continued use of the Website constitutes acceptance of the revised policy.

6. Contact Information

For any shipping or return-related inquiries, please contact us at:

  • Email: info@mtoni.om

  • Phone: +968 72220954

  • Or via the “Contact Us” page on our Website.